Shipping & Returns

FREE SHIPPING ON ORDERS OVER $100 SITE-WIDE!

With professional packing and the best prices, we ensure fast delivery Australia-wide and dispatch all orders within 1 to 5 business days on average. The designer rugs will be shipped in 10-15 business days.

All shipping will originate from Sydney, Australia.

We Do Not Ship to PO BOX

LOVE IT OR RETURN IT

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We will arrange a courier pick up for a flat fee of $50 plus a 20% restocking fee per item.

Please note, our standard $50 flat fee for arranging a courier pick-up does not apply to orders from locations classified as No Service Areas. For these specific areas, the courier pick-up fee will be calculated based on the courier's pricing structure and will need to be paid for by the customer.

The No Service Areas are defined by certain postcodes which are listed on our Shipping Policy page.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@iconicrugs.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@iconicrugs.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Will the product delivery time remain the same throughout the year?

No, there are certain times when late delivery is not uncommon. And it occurs usually from Autumn through to Winter and at the end of the Financial Year (June/July) and Christmas/NY/Holiday Break (December/Jan) and it doesn't take more than 3 to 6 days. Otherwise, the time is not exceeded.

Free Shipping Australia Wide excluded the following postcodes. This is a generous limited-time offer and may be subject to change in the future!

NT	822 840 845 850 852 854 861 862 872 874 880 885 886
NSW	2325 2328 2329 2580 2880 2898 2899
QLD	4183 4285 4551 4556 4570 4571 4581 4600 4650 4655 4670 4673 4674 4676 4677 4678 4703 4713 4740 4741 4750 4757 4801 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895
SA	5373
WA	6170 6798 6799 6850
TAS	7150 7255 7256 7257

Our courier companies offer ATL service (Authority To Leave). That means during your absence at home, they leave the rug somewhere safe. If the rug will go missing or stolen, they are not responsible for that after delivering it to you.

The areas where we ship rugs regularly are all metro areas of Sydney, Melbourne, Adelaide, Brisbane, and Perth. We also cover all outside metro areas within NSW, QLD, VIC, SA, WA, and ACT.

No Service Areas

We are unable to provide pickup or delivery service to the following post codes:

NT	822 840 845 850 852 854 861 862 872 874 880 885 886
NSW ACT	2105 2325 2328 2329 2422 2424 2429 2439 2440 2441 2443 2444 2446 2580 2582 2594 2603 2611 2620 2621 2622 2648 2649 2715 2726 2727 2729 2730 2732 2733 2756 2800 2836 2878 2879 2880 2898 2899
QLD	4183 4285 4310 4455 4551 4556 4570 4571 4580 4581 4600 4620 4650 4655 4670 4673 4674 4676 4677 4678 4680 4694 4695 4697 4699 4700 4701 4702 4703 4713 4715 4724 4725 4740 4741 4750 4757 4801 4803 4804 4806 4816 4817 4819 4820 4821 4822 4823 4824 4825 4828 4829 4830 4850 4852 4854 4855 4856 4858 4859 4860 4870 4871 4872 4873 4874 4875 4876 4878 4880 4881 4885 4886 4887 4888 4890 4891 4895
SA	5134 5141 5157 5201 5203 5204 5210 5214 5222 5223 5231 5233 5235 5251 5252 5253 5254 5255 5259 5262 5264 5265 5266 5267 5268 5269 5270 5271 5272 5275 5276 5301 5302 5304 5307 5308 5311 5320 5321 5341 5351 5353 5354 5355 5356 5357 5371 5373 5374 5381 5412 5416 5417 5419 5420 5421 5422 5432 5433 5440 5453 5454 5464 5491 5502 5520 5523 5540 5600 5601 5602 5606 5607 5640 5641 5642 5654 5655 5660 5661 5670 5671 5680 5690 5700 5701 5710 5731 5733
WA	6078 6126 6164 6207 6208 6210 6213 6214 6220 6221 6223 6236 6239 6240 6243 6258 6260 6262 6271 6275 6280 6285 6286 6288 6290 6302 6304 6306 6308 6309 6311 6312 6313 6315 6316 6317 6318 6320 6326 6327 6328 6330 6333 6335 6336 6337 6338 6346 6350 6351 6352 6353 6355 6356 6357 6359 6361 6363 6365 6367 6368 6369 6370 6373 6375 6383 6384 6385 6386 6390 6391 6392 6393 6394 6396 6397 6398 6401 6403 6405 6407 6409 6410 6411 6412 6413 6414 6415 6418 6419 6420 6421 6422 6423 6424 6425 6426 6427 6428 6429 6430 6431 6434 6436 6437 6438 6440 6442 6443 6445 6446 6447 6448 6450 6452 6460 6461 6462 6463 6466 6468 6470 6472 6473 6475 6477 6479 6480 6484 6485 6487 6488 6489 6490 6502 6503 6504 6505 6506 6507 6509 6510 6511 6512 6514 6515 6516 6517 6518 6519 6521 6522 6525 6528 6530 6532 6535 6536 6537 6556 6562 6566 6567 6568 6572 6574 6603 6606 6608 6609 6612 6613 6614 6616 6620 6623 6625 6627 6628 6630 6631 6632 6635 6638 6639 6640 6642 6646 6701 6705 6707 6710 6711 6714 6716 6718 6720 6721 6722 6725 6726 6728 6731 6733 6740 6743 6751 6753 6754 6758 6760 6761 6765 6770 6798 6799 6850
VIC	3334 3340 3342 3352 3435 3437 3442 3444 3446 3448 3458 3485 3488 3490 3496 3506 3507 3512 3540 3544 3551 3562 3579 3585 3658 3701 3717 3737 3858 3860 3862 3885 3888 3889 3890 3891 3898
TAS	7215 7256 7255 7257

Sydney Rug Delivery

Rugs delivered to Sydney generally take 2-4 business days and within New South Wales 3-7 business days after reaching out.

Melbourne Rug Delivery

With similar delivery times to Sydney, Melbourne generally takes 2-4 business days and within Victoria will arrive 3-7 business days after reaching out.

Brisbane Rug Delivery

Rug orders made from within Brisbane, Queensland are also speedy – taking on average 4-6 business days. Allow some extra time for delivery if placing an order outside of Brisbane up to 7 business days after dispatch.

Adelaide Rug Delivery

Rug orders made from within Adelaide, South Australia are also speedy – taking on average 4-6 business days. Allow some extra time for delivery if placing an order outside of Adelaide up to 7 business days after dispatch.

Perth Rug Delivery

Rugs delivered to Western Australia will take longer than usual – as these rugs are coming from Sydney. Even so, we use the fastest mode of land transport available, and your rugs should arrive in Perth sooner than in regional WA averaging about 7-14 business working days from dispatch.

Northern Territory Rug Delivery

Rugs as expected to NT can take up to 14 business days from the date of reaching out.