Here are answers to some of the most common questions we get from customers, new and old, all the time. 

Our website is online and ready to take your orders 24/7/365. And we have live chat help that is available via our Chat Window during regular business hours. Because we ship everything right to your door, we don’t have a showroom like other carpet companies. ICONIC RUGS is proud to be Australian-owned and operated with warehouses based in Sydney.

When you checkout for the rug you want to buy, we provide a shipping window estimate for every carpet on our site. We have many luxury carpets in stock and available to ship within 3-5 business days, while there are certain styles, colours, and materials that take a bit longer to stock and ship to you. 

Due to the nature of the world today, our supply chain has been disrupted by certain manufacturers, which causes some extended lead and delivery times. 

Shipping is free to most places in Australia. 

• Estimated shipping times are available based on where you live.

 • Express delivery is not currently available. 

• Delivery is handled by a 3rd party courier company which means we are currently unable to provide exact times or delivery days. 

• The courier company performs deliveries Monday-Friday during business hours.

• All of our rugs are considered special handling requirement freight and therefore fall under the delivery timeframes as shown on the courier website tracking.

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