ICONIC RUGSICONIC RUGSICONIC RUGS

Return & Refund

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.We will facetiously accept your returns.If it is more than 7 days, this system will not be in force.


Few conditions on returning products

  1. The product will be unworn or unused.
  2. Your products must have the its original packaging
  3. You must have the receipt or proof of purchase.
  4. You have to pay a 25% restocking fee along with return shipping cost.

How can you start the product returning procedure?

First of all, you have to contact at support@iconicrugs.com.au. If we consider it accepted, we’ll send you a return shipping label and some instructions on how and where to send your package.It is mandatory to request for return first, otherwise  return will not be accepted. And contact us for any return questions at support@iconicrugs.com.au.


What should you do if you accept a damaged product unfortunately?

After receiving the order you must check it and if it is an unfortunately damaged item then as soon as possible will inform us.We will verify this and try our best to fix it.


How can you exchange your product?

If the product you accepted does not meet your expectation, you must contact us within 7 days of your delivery, it will be acceptable for exchange. In this case, you have to pay for shipping and a 25% restocking fee.


Refunds

We will notify you about the approval or rejection of your refund.Refund will be processed, if you are approved.Refunded procedure will be continued on your original payment method automatically. And keep patience for the whole procedure because it will take some time for your bank or credit card company to process and post the refund too.



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